Privacy Policy

1. Information I Collect

1.1 Information You Provide

When you use my services, contact me, or engage with my website, I may collect:

• Contact Information: Name, email address, phone number, company name
• Business Information: Project requirements, business needs, budget information
• Communication Data: Messages, inquiries, and correspondence
• Payment Information: Billing details (processed securely through third-party payment processors)

1.2 Information Collected Automatically

When you visit my website, I automatically collect certain information:

• Usage Data: Pages visited, time spent, navigation patterns
• Device Information: Browser type, operating system, device identifiers
• Location Data: General geographic location based on IP address
• Cookies and Tracking: See my Cookie Policy for detailed information

1.3 Google Analytics

I use Google Analytics to understand how visitors interact with my website. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on or by adjusting your cookie preferences.

2. How I Use Your Information

I use the collected information for the following purposes:

2.1 Service Delivery

• Responding to your inquiries and providing customer support
• Delivering the services you've requested
• Managing projects and client relationships
• Processing payments and maintaining billing records

2.2 Website Improvement

• Analyzing website usage to improve user experience
• Identifying and fixing technical issues
• Testing new features and functionality
• Understanding visitor preferences and behavior

2.3 Communication

• Sending service updates and important notifications
• Providing project updates and deliverables
• Responding to your questions and requests
• Sending marketing communications (with your consent)

2.4 Legal Compliance

• Complying with legal obligations and regulations
• Protecting my rights and preventing fraud
• Enforcing my terms and conditions

3. How I Share Your Information

I respect your privacy and do not sell your personal information. I may share your information in the following circumstances:

3.1 Service Providers

I work with trusted third-party service providers who assist me in operating my business:

• Hosting Providers: For website and application hosting
• Payment Processors: For secure payment processing
• Email Services: For sending communications
• Analytics Tools: Google Analytics for website analytics
• Cloud Storage: For secure data storage

These providers are contractually obligated to protect your information and use it only for the purposes I specify.

3.2 Legal Requirements

I may disclose your information if required by law, court order, or government regulation, or if I believe disclosure is necessary to:

• Comply with legal obligations
• Protect my rights, property, or safety
• Prevent fraud or illegal activities
• Enforce my agreements and policies

4. International Data Transfers

I operate globally and may transfer your information to countries outside your country of residence, including Australia, the United States, and the European Union. I ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

5.1 General Rights

• Access: Request a copy of the personal information I hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing of your information for specific purposes
• Portability: Request transfer of your data to another service provider

5.2 GDPR Rights (EU/UK Residents)

If you are located in the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to withdraw consent at any time
• The right to lodge a complaint with a supervisory authority
• The right to object to automated decision-making

5.3 CCPA Rights (California Residents)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected
• The right to know if your information is sold or disclosed
• The right to opt-out of the sale of personal information
• The right to non-discrimination for exercising your rights

Note: I do not sell personal information.

5.4 Australian Privacy Rights

Under the Australian Privacy Act 1988, you have the right to:

• Access your personal information
• Correct inaccurate information
• Make a complaint about privacy practices
• Request information about overseas disclosures

5.5 Exercising Your Rights

To exercise any of these rights, please contact me at sitsolau@gmail.com. I will respond to your request within 30 days (or as required by applicable law).

6. Data Security

I implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Secure access controls and authentication
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While I strive to protect your information, I cannot guarantee absolute security.

7. Data Retention

I retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on:

• Active Clients: Duration of business relationship plus 7 years for legal and accounting purposes
• Marketing Contacts: Until you unsubscribe or request deletion
• Website Visitors: Analytics data retained for 26 months (Google Analytics default)
• Legal Requirements: As required by applicable laws and regulations

8. Children's Privacy

My services are not directed to children under the age of 18. I do not knowingly collect personal information from children. If you believe I have inadvertently collected information from a child, please contact me immediately, and I will take steps to delete such information.

9. Third-Party Links

My website may contain links to third-party websites, services, or applications. I am not responsible for the privacy practices of these third parties. I encourage you to review their privacy policies before providing any personal information.

10. Cookies and Tracking Technologies

I use cookies and similar tracking technologies to enhance your experience on my website. For detailed information about the cookies I use and how to manage them, please refer to my Cookie Policy.

11. Marketing Communications

If you have opted in to receive marketing communications from me, I may send you:

• Newsletters and industry insights
• Service updates and new offerings
• Special promotions and offers
• Event invitations

You can opt-out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting me at sitsolau@gmail.com

Note: Even if you opt-out of marketing communications, I may still send you service-related messages (e.g., order confirmations, account notifications).

12. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in my practices, legal requirements, or business operations. When I make significant changes, I will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email (if you have provided your email address)
• Display a prominent notice on my website

I encourage you to review this Privacy Policy periodically to stay informed about how I protect your information.

13. Contact Me

If you have any questions, concerns, or requests regarding this Privacy Policy or my privacy practices, please contact me:

• Email: sitsolau@gmail.com
• Website: sitsol.com.au
• Address: Gold Coast, QLD, Australia

14. Complaints

If you believe I have breached your privacy rights, you have the right to lodge a complaint:

14.1 Internal Complaint

Please contact me first at sitsolau@gmail.com. I will investigate and respond to your complaint within 30 days.

14.2 External Complaints

If you are not satisfied with my response, you may lodge a complaint with the relevant authority:

• Australia: Office of the Australian Information Commissioner (OAIC) - www.oaic.gov.au
• EU/UK: Your local Data Protection Authority
• California: California Attorney General's Office

This Privacy Policy is designed to be compliant with major privacy regulations including the Australian Privacy Act 1988, the EU General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and the California Consumer Privacy Act (CCPA). However, this policy does not constitute legal advice. For specific legal questions, please consult with a qualified attorney.